Library- Polairs Telephony Integration
Project to implement new telephony software, Polaris, to provide updated features and functionalities to citizens. Project Sponsor Department Director Project Theme Serving Our Communities Project Status Completed
Tax- NCPTS Records Management System
Project to implement a new tax record system for the Tax department. Project Sponsor Department Director Project Theme Serving Our Communities Project Status Completed
Next Request Public Records Request System
Project to implement the NextRequest solution to enhance citizen engagement and streamline public records requests through an efficient and user-friendly online platform. Project Sponsor County Manager Project Theme Serving Our Communities Project Status Completed
AV Upgrade for BOCC Chambers
Project to implement Zoom capabilities and audio system upgrades in the BOCC Chambers room. Project Sponsor Chief Information Officer Project Theme Building Capability Project Status Completed
AV Teams Room Implementation
Project to deploy two new Teams Room functionalities in Admin I. The Teams rooms allow... Project Sponsor Chief Information Officer Project Theme Building Capability Project Status Completed
DCo ServicesHub- Service Management System
Project to implement new service management system for all County service-related departments such as IS&T, Human Resources, and others. Project Sponsor Chief Information Officer Project Theme Building Capability Project Status Completed
Board of Election- Precinct Management Application
Project to develop a custom application that will manage poll workers that run the various poll locations and early voting sites; in addition to record management. Project Sponsor Department Director Project Theme Building Capability Project Status Completed
County AV Symphony Monitoring
Project to implement an AV monitoring tool to proactively monitor specific Conference rooms remotely for problems. Project Sponsor Chief Information Officer Project Theme Building Capability Project Status Active
County DCo Services Hub Mobile App
Project to implement mobile app functionality for County service management system, DCo ServicesHub in order to provide fulfillers and employees the functionality to address service tickets on the go. Project Sponsor Chief Information Officer Project Theme Building Capability Project Status Active
County Moveworks AI Integration
Project to automate IT service desk support using AI capabilities. The project helps to boost IT efficiency and effectiveness while improving workforce productivity with powerful AI service desk capabilities. The county workforce will be able to find resolutions to IT-related problems much faster. Project Sponsor Chief Information Officer Project Theme Building Capability Project Status Active
Empowering Durham County through technology.